search
Limited Time Only - Free Shipping!
Small Business News from 123Print
 
As late payments rise, small businesses drop problem clients
By THOMAS GRANT
Posted: 11/11/2009 6:29:02 PM

Small businesses are starting to drop clients who ask for special discounts or miss payment deadlines, according to a recent report.

The average number of days it takes for retailers to collect on accounts due has increased 40 percent since October, to 18.82, according to Sageworks, a financial research firm. According to the Wall Street Journal, trends like this are leading many small businesses to drop problem clients so they can concentrate on loyal customers who do make their payments on time.

"That is a scary thing to do in an economy like this," Valarie Zeithaml, a marketing professor at the University of North Carolina at Chapel Hill, told the newspaper. "But to have to continue to have a customer that's losing the company money with every transaction is not a good strategy either."

According to the report, one website development firm in Richmond, Virginia recently eliminated 5 percent of its clientele and is saving 20 percent of its labor hours while revenue is set to rise 10 percent.

Moves to end relationships with troublesome clients may be part of broader cost-cutting measures at many firms. A recent survey by business technology firm CDW found that 61 percent of small businesses have reduced their operating expenses during the recession.




Customer retention news provided by 123Print.com - providers of custom loyalty cards, postcards and other high quality, low price tools to help businesses communicate with and retain customers

ADNFCR-2009-ID-19455742-ADNFCR

 
   
 
Related News
 
By SONIA PARKER
Posted: 7/5/2011 3:08:51 PM
Microsoft recently launched its Office 365 cloud applications, and chose to promote it to small and medium-sized businesses rather than the large corporations...
By DEREK MCALLISTER
Posted: 6/16/2011 10:50:26 AM
Study finds hope for businesses and employees in next few months. The National Federation of Independent Business Optimism Index fell for the third straight month due to weak consumer spending concerning small businesses...
By ANN SILVERSTEIN
Posted: 6/13/2011 10:33:46 AM
Meadows Bank, a community bank focused on Small Business Administration and United States Department of Agriculture loans, has sold its second SBA 504 loan pool under the SBA First Mortgage Loan Pooling Program totaling more than $4.1 million to three businesses...
By DOUGLAS CHAN
Posted: 6/13/2011 10:30:36 AM
Realizing that big businesses need small businesses to grow in order to succeed, American Express is working to help SMBs and nonprofits through social media and cross-sector collaboration projects...
By CARLOS ORTEGA
Posted: 6/10/2011 12:00:10 PM
No delay on regulating credit card swipe fees.Yesterday, with rally signs waving, more than 50 small business owners from across the country with Reform Swipe Fees NOW! gathered on Capital Hill to show their appreciation after the Tester-Corker Amendment failed to pass on Wednesday...
By EVELYN BRANDT
Posted: 6/9/2011 12:09:09 PM
The optimism in future economic growth remains steady with small businesses in the U.S., according to MerchantCircle’s latest quarterly Merchant Confidence Index, which surveys local business owners across the country on the economic climate...
 
   
 
 
order with convenience
We accept Visa, Mastercard, American Express and Discover
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
Accredited Business