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Help and FAQs

Have questions? We have answers! From pricing and products to getting your original artwork uploaded and ready to go, find the help and support you need to create and manage your 123Print account and orders.

General
Where are you located?

123Print is located in Waynesboro, PA, a beautiful old factory town with many gorgeous Victorian-era homes. Just north of the Mason-Dixon line in Franklin County, Pennsylvania, our Borough sits amidst sprawling farmland and rolling fruit orchards.

How do I contact you?

Your happiness is ours. To ensure you are a happy and satisfied customer, we offer multiple ways for you to Contact Us – at anytime and from practically anywhere. Choose your option:

  • 1. Online chat – Great for times when you are creating or submitting your order, you can chat with a real, live human being at any time by clicking on Chat With Us, located on the top of every page.
  • 2. Email – Ideal for technical issues and issues related to returns and refunds, we can be reached via email at info@123Print.com. We do our best to get back to you within the same business day – sometimes even sooner.
  • 3. Phone – If you have a question and need an answer immediately, you can always call our toll-free customer service number (800-877-5147) Monday - Friday 8:00am - 5:30pm EST or fax us (888-634-4621) 24 hours a day, 7 days a week.
  • 4. Street Address – Should you find yourself in town (or maybe want to send us flowers), 123Print is headquartered at:
    123Print
    729 Clayton Avenue
    Waynesboro, PA 17268
  • 5. Facebook, Twitter, et al – For those of you who are more the social types, we’d love for you to follow us on Twitter, like us on Facebook, or add us to your Google+ Circles. Ask us questions, give us feedback, share funny photos of your kid and your cat doing circus acts, whatever! We love being social as much as you do!
Is your site secure?

Yes, you can trust us! 123Print is secured by VeriSign. VeriSign is the leading secure sockets layer (SSL) Certificate Authority providing secure e-commerce and communications solutions for websites, intranets, and extranets. It's the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.

What is your privacy policy?

123Print respects your privacy. We want you to be fully aware of our business policies and practices. Please visit the privacy policy section of the website. If you have any questions or comments about this policy, please Contact Us. We will gladly try to answer any question or problem you may have.

Why are you so popular?

Let’s just say we are passionate about print. We go weak at the knees for beautiful print designs, high quality papers and unique finishes. We love providing our customers with the freedom and capabilities to create, customize and personalize attractive, affordable paper products they use to live, work and celebrate. Add to it our commitment to superior customer service and — well, we don’t mean to brag, but what’s not to love?

Now that we’re friends, do you offer discounts?

At 123Print, we do our best to offer the highest quality products at the lowest possible prices every day of the year — even without special offers. Most of our products include features that you would receive an up-charge for from the other guys. 

That said, we do feature special offers in our advertising from time to time. If you'd like to receive news about these specials, we'd love to let you know! Just click on the "Sign up for emails" button at the top of the page, enter your email address, and we'll see to it that you’re the first to know about sales and special offers.

You can also follow us on Twitter, like our page at Facebook, add us to your Circles on Google+ or follow us on LinkedIn. We will advertise new specials on those sites, plus we offer social-only flash sales that are deep discounts you won't want to miss.

In the meantime, since you asked so nicely, you may want to check out this secret spot. All of the cool kids are doing it!

Are you guys on Twitter?

Indeed we are! 123Print is all about tweeting and being social. Follow us on Twitter for our latest blog posts, special offers, new print designs and products as well as tons of small business news. And as long as we’re being social, we’d love it if you like us on Facebook, follow us on LinkedIn, check out our pins on Pinterest, watch our videos on YouTube ... and add us to your Circles on Google+, too.

My Account
I forgot my password. Can you help remind me what it is?

Remembering passwords can sometimes be tricky. No need to tattoo it on your forehead! You can easily retrieve your password by going to My Account and clicking the "Forgot Password" link. Submit your email address and click "Retrieve Password." Within a couple minutes, you will receive an email with your password. If this proves unsuccessful, please call 800-877-5147.

Do I have to create an account?

Absolutely not. Having an account is a great way to track and manage your orders, but the choice of having an account is entirely up to you. However, when processing your order, we do ask you to provide your email address and other information, so that we can provide complete, quality customer service.

How do I update my information with you?

Simply click on My Account and enter the email address and password you used to create your 123Print account. You can then update or revise your email address, password, promotional email preferences, and shipping and billing addresses.

How do I opt out of promotional emails?

Simply click on My Account and enter the email address and password you used to create your 123Print account. You can then opt-out of promotional emails under "My Profile."

My Order
How do I check the status of my order?

You may check the status of your order by clicking My Account at the top of the page. From there you can check the status of your order as well as quickly look at or reorder past purchases.

I'm unhappy with my recent order. What can I do about it?

If you aren’t happy, we aren’t happy. 123Print has a 100% Satisfaction Guarantee, which we stand by one hundred percent. If you are dissatisfied with your recent order, we want to hear about it. Email us at info@123print.com and a customer service representative will follow up with you. You have 30 days to box it back up and send the entire product back to us for either an exchange or a full refund. Be sure to include your order number and mail it to: 123Print Inc., 729 Clayton Avenue, Waynesboro, PA 17268.

I'd like to cancel my order. How do I do it?

Due to the expedient nature of our printing services, 123Print is unable to cancel your order. As soon as you place your order it immediately goes into our production queue for printing. However, we encourage you to email us at info@123print.com or 800-877-5147 to discuss your situation with a customer service representative.

How long will it take for me to receive my order?

We pride ourselves in our ability to provide fast delivery. Most orders are printed within 24 hours and are shipped via ground transportation. While we suggest allowing seven to 10 days for processing and delivery, it is not uncommon to receive your products within four to five days of submitting your order. Please note, certain non-paper products require more production time.

Can I get my order faster?

We like to think that our typical turnaround times are pretty fast. However, we understand that sometimes you needed that product yesterday. Take a look around - there are several products that, for an additional price, qualify for 2nd and 3rd day guaranteed delivery. We encourage you to take advantage of it!

How do I place a reorder?

You can place a reorder by simply clicking Reorder and providing the requested information. From there locate the item you intend to reorder and click on it. Let us know if you'd like to keep the order exactly the same or if you wish to make any changes. Click the “Submit” button and you’re good to go!

What is your return policy?

123Print has a 100% Satisfaction Guarantee, which we stand by one hundred percent. If you are dissatisfied with your recent order, we want to hear about it. Email us at info@123print.com and a customer service representative will follow up with you. You also have 30 days to box it back up and send the entire product back to us for either an exchange or a full refund. Be sure to include your Order Number and mail it to: 123Print Inc., 729 Clayton Avenue, Waynesboro, PA 17268.

My Payments
What payment methods do you accept?

123Print accepts the following credit cards and payment options: VISA, MasterCard, Discover, American Express and PayPal. Unfortunately, we cannot accept cash or checks.

I have questions about my bill. Who can I talk to?

If you have a question about your bill, please Contact Us. Whether it’s live chat, email or phone, there are tons of ways to reach us, so take advantage of them! We will gladly help with any question or problem you may have.

Something about my bill isn’t quite right. How do I report a billing error?

First, please accept our apology! Then, let’s bring this matter to the attention of our Customer Credit Department. Please Contact Us You can reach us at our toll-free number (800) 877-5147 at any time of the day or night, or feel free to chat with one of our friendly and skilled customer service representatives Monday – Friday 8AM - 10PM EST and Saturday 10AM - 2PM EST by using the “Chat” icon on the top of every page.

Order Process
Can I get an actual proof before I place my order?

You bet. Click on "View Proof," located in your shopping cart once you have added your item to the cart. You’ll receive a low resolution PDF that is perfect for downloading to your computer and printing on printer paper. It makes it easy to review the image with business associates or friends, get feedback, and make changes before placing your actual order.

What is the purpose of a PDF?

Portable Document Format (PDF) is a popular and efficient way to view all images in low resolution. It is ideal for downloading onto your computer, sharing with others via email or printing onto printer paper.

Can I upload my own artwork or design?

Absolutely! In fact we encourage it and allow you to get creative and make our products uniquely your own. You have two options. Regardless of which one you choose, uploading your own materials is absolutely free.

  • Upload your own artwork, logo, or photograph and add it any one of our existing designs
  • Have a completely unique design? Upload it to one of our solid white products
Will someone review my order over before it is printed?

As soon as you place your order it immediately goes into our production queue for printing. If you wish to have items in your order proofed or reviewed by a design professional select the “Professional Review” option before you complete your order.
For a small fee, a member of our team will look at all aspects of your card from spelling and typography to layout, alignment and uploaded elements to ensure that your order will look exactly how you envisioned it. Once reviewed, we will send you an email with our recommendations. You’ll have the options of making the fixes yourself, having our Design Services team make the corrections for you or simply going forth with your order unchanged.

Pricing and Products
What if I want to order matching designs across the products you mentioned?

We won’t stop you — go for it! 123Print makes it easy for you to purchase coordinating products. At the bottom of each product page, we display a selection of other products that offer the same design that you have chosen.

What paper stocks are available?

Different products need different paper. Your paper stock choices will vary depending on what product you order. 123Print offers multiple options designed to help fit your aesthetic and budget needs. Throughout the site you'll find products available in our standard stock (110 lb), linen stock, or recycled stock. Have fun and explore!

Is everything printed in full color?

Yes. Whether it’s shades of grey or an entire rainbow, 123Print prints everything in full, gorgeous color!

What kind of file sizes and types do you accept?

To ensure the best possible quality, please make sure that the image files you upload meet the following criteria:

Acceptable File Formats:

  • JPEG (.jpg / .jpeg / .jpe)
  • PNG (.png)
  • Bitmap (.bmp)
  • TIFF (.tif / .tiff)
  • GIF (.gif)

Resolution:

  • 300 dpi photos are best
  • Very large (1900 pixels wide or more)
  • 72 dpi photos are acceptable, but resizing may be limited.

File Size:

  • Images must be 20 MB or smaller.

Dimensions:

  • Images must not exceed 7800px for the width and height.
  • This maximum is for 300 dpi or smaller.
Shipping and Delivery
Which shipping methods do you use?

Our standard methods for shipping are ground transportation via:

  • UPS (standard production time plus 3-7 days delivery time)
  • USPS (standard production time plus 3-13 days delivery time)
  • Other select carriers

We also offer a number of expedited shipping options as well:

  • UPS 2nd Day Air (standard production time plus 2 days delivery time)
  • UPS Next Day Air (standard production time plus 1 day delivery time)
What countries do you ship to?

Unfortunately, at this time we only ship within the United States.

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