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Three Inexpensive Ways to Thank Your Customers
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Posted: 7/11/2012 4:25:51 PM

Small businesses are often valued by customers for offering a more personal product or experience, but is there anything more personal than thanking a customer directly? Even more, thanking customers for their business on a regular basis?

“Although you must market to new customers to help your business grow, keeping existing ones is essential for your small company’s stability,” wrote Shala Hainer in a recent Houston Chronicle article.

The article lists the most thoughtful ways for small businesses to say thank you - on a tight budget.

-In person, if possible

Always make your customers feel appreciated, whether it’s by thanking them for their business or greeting them by name when you see or hear from them.

-Send thank-yous without ulterior motives

Thank customers by sending short notes thanking them for their business without mention of any specials or promotions. Sending handwritten letters using the customers’ names in greetings adds more “appreciation punch.” Appreciation emails may also have a similar effect and can save the small business money on postage.

-Reward your customers’ loyalty

Rather than having customers receive rewards for filling up a punch card, randomly thank loyal customers with gift certificates and coupons. The Chronicle suggests using terms like “Just to Thank You” or “We Couldn’t Do This Without You.”

Small business marketing news brought to you by 123Print.com, provider of affordable custom business cards, postcards, letterhead and outdoor promotional items.

 
   
 
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Posted: 2/6/2013 11:49:58 AM

A recent inquiry to Fox Business News may lead small business owners to consider accepting a full range of credit card payments from customers. Tim Peter, a consultant in Long Valley, New Jersey, told Fox News that small businesses that offer more payment options have an easier time making sales than if they restrict certain payment methods. Turning away a customer because the business doesn't process a certain form of payment could prevent them from coming back, Peter added.

New credit card fee waivers for businesses may make the decision to accept multiple carriers even easier. The new credit card law, put into effect on January 27, now provides businesses the option to pass the fees and surcharges back to customers using their credit cards as payment, stated Gaebler.com. Companies that opt to save money by passing along surcharges must display a sign so customers will expect to see an added expense to their purchase.

This is a good option for business owners to save money, but the effect on business could also turn customers away. It may be a better idea to pay the charges as a business expense and accept all forms of credit card payments so the organization doesn't reduce its clientele.

Small-business marketing news brought to you by 123Print.com, provider of affordable custom business cards, postcards, letterhead and outdoor promotional items.

By
Posted: 8/13/2012 5:22:14 PM
Not all parties cost money, and they don't all require goody bags or party favors, either. The popularity and prevalence of Twitter parties make them a uniquely modern marketing tool for small businesses and won't leave customers wondering whether they are of enough value to get a coveted invite. The best part is that business owners can invite all of their customers without any expense...
By
Posted: 8/3/2012 5:12:58 PM
Just because most small businesses don't have a large enough budget or workforce to market like a billion-dollar corporation doesn't mean business owners should throw in the towel on effective marketing possibilities...
By
Posted: 8/1/2012 5:49:46 PM
It may seem difficult to keep every customer happy all the time, but how about keeping them so happy they become return customers? Small businesses may find this idea challenging, especially in a difficult economy...
By
Posted: 7/26/2012 3:48:59 PM
One of the most disheartening things a small business can discover is that their customer loyalty and retention is down. Unfortunately, the information could come too late and leave businesses scrambling to find new customers and determine what could have possibly gone wrong...
By
Posted: 7/3/2012 3:27:09 PM
Although effective communication is key for any small business, current social media techniques have trained us to think that business-savvy communication is most desirable - even necessary - when it’s done in 140 characters or less...
 
   
 
 
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