General

How do I contact you if I have any questions or concerns?
I've forgotten my password.
How do I request samples of your products?
Do you have any special offers running at this time?

Pricing & Products

Tell me more about your special $3.95 business card offer.
How do you price your products so competitively?
What product categories do you offer?
How do I order matching designs across these products?
What paper stocks have you chosen?
Is everything printed in full color?

My Order

How do I check on the status of my order?
I'm unhappy with my recent order.
I'd like to cancel my recent order.
I need to expedite my order.
What is your return policy?
How do I place a reorder?
What is your guarantee?

Ordering Process

Can I get an actual proof before I place my order?
What is the purpose of a PDF?
What is the purpose of an e-card?

My Artwork

Can I upload my own artwork or design?

My Account

I've forgotten my password.
Is it necessary to create an account with you?
How do I create an account with you?
How do I update my information with you?
Can I opt-out of promotional emails?

My Payments

What methods of payment do you accept?
I have questions about my billing.
How do I report a billing error?

Shipping & Delivery

How are your shipping costs calculated?
Which shipping methods do you use?
What do you mean by "Fast Delivery?"
Do you offer rush delivery service?
Which countries do you ship to?

Website Navigation and Related Subjects

Which browsers do you support?
What is your privacy policy?
Is your site secure?

General

How do I contact you if I have any questions or concerns?

We are committed to making your web buying experience with 123Print a special one. You can contact us via email (info@123print.com), our customer toll-free telephone number (800-877-5147) or fax number (800-325-7763) 24 hours a day, 7 days a week. You can also send all correspondence to 701 Stratford Avenue, Hagerstown, MD 21740.

I've forgotten my password.

You can retrieve your password by resubmitting your email address. An email will be generated to this address within minutes with your password. If this proves to be unsuccessful, please contact 800-877-5147.

How do I request samples of your products?

Please click on "Samples" featured at the top of the page. You will be asked to complete your mailing information. We will then promptly send you a Sample Kit consisting of a variety of the products now offered on 123Print.

Do you have any special offers running at this time?

Please click on "Deals" to learn more about ongoing special offers.

Pricing & Products

Tell me more about your special $3.95 business card offer.

It's an exclusive offer from 123Print. You can order just 100 of our Premium 10 pt. stock business cards for the incredibly low price of $3.95. Choose from our extensive library of hundreds of popular designs and formats. We'll ship these cards to you within 24 hours with minimal shipping costs added. No surprises, no strings attached.

How do you price your products so competitively?

We are capable of printing virtually all of our products on high speed digital equipment. Via a modern production facility and state of the art manufacturing processes, we are able to pass along these efficiencies to our customers.

What product categories do you offer?

We offer a complete line of full-color personalized business products including business cards, magnetic business cards, letterheads, return address labels, mailing labels, memo pads, greeting cards and postcards. We also offer one-color matching stationery envelopes and business correspondence envelopes.

How do I order matching designs across these products?

After you have selected the design, order quantity, and paper stock, you will be given a choice of other products that offer the same design you have chosen.

What paper stocks have you chosen?

We offer a variety of paper stocks to meet both your aesthetic and budget needs. In both business cards and letterheads, you can upgrade from "Premium" to "Premium Plus" to "Deluxe."

Is everything printed in full color?

All of our products are printed in full color with the exception of envelopes.

My Order

How do I check on the status of my order?

You may check the status of your order by clicking "My Account", entering your email address and password and then clicking on "My Order History." From there you may check the status of your account as well as view and reorder past purchases quickly and easily.

I'm unhappy with my recent order.

We stand behind our 100% Satisfaction Guarantee. Please contact us via email (info@123print.com), our customer toll-free telephone number (800-877-5147) or fax number (800-325-7763) 24 hours a day, 7 days a week.

I'd like to cancel my recent order.

Due to the speed of processing your order, we are unable to cancel it.

I need to expedite my order.

We print all orders with 24 hours. While we routinely ship these orders via ground transportation, exceptions for Next Day Air service can be made. This option is provided to you on all orders.

What is your return policy?

123Print stands behind the quality of its products. If you are not completely satisfied with the quality of the products, please contact Customer Assistance within 30 days of receipt of your order for a FULL exchange, credit or refund. Please note that 123Print cannot be responsible for design errors, spelling or image selections that are a result of the design process.

How do I place a reorder?

It's simple. Just visit "Your Account," enter your email address and password, and click on "My Order History." Locate the item you intend to reorder, click on it, and then tell us if you'd like it the same or make any changes.

What is your guarantee?

123Print stands behind the quality of its products. If you are not completely satisfied with the quality of the products, please contact Customer Assistance within 30 days of receipt of your order for a FULL exchange, credit or refund. Please note that 123Print cannot be responsible for design errors, spelling or image selections that are a result of the design process.

Ordering Process

Can I get an actual proof before I place my order?

Yes, you can click on "View PDF" and receive a low resolution image that is perfect for downloading onto your computer or printing. You can review the image with business associates or friends during the session, and then place the actual order.

What is the purpose of a PDF?

A Portable Document Format (PDF) enables you view all images in low resolution. It is ideal for downloading onto your computer or printing.

What is the purpose of an e-card?

By following the simple instructions, an e-card enables you to save your pertinent information in Microsoft Outlook. This data can then be forwarded to all of your key contacts.

My Artwork

Can I upload my own artwork or design?

Yes, if you are using Internet Explorer as your browser, you may upload your own artwork, logo, photograph or complete design file to a 123Print business card. The Solid White design is recommended, but any of our business card designs will accept uploaded files. Choose the design you wish to use, click on the "Add Artwork/Logo" button in the Design Studio tool bar and follow the simple instructions.

My Account

I've forgotten my password.

You can retrieve your password by going to Login and clicking the "Forgot your password?" link. Submit your email and click "Retrieve Password." A reply email will be generated to this address within minutes with your password. If this proves unsuccessful, please contact 800-877-5147.

Is it necessary to create an account with you?

No, it is not. In fact, we will not ask you to set up an account with 123Print until you have reached the shopping cart.

How do I create an account with you?

Simply click on "Account" and provide us with your current email address and password.

How do I update my information with you?

Simply click on "Account" and enter your current email address and password. You can then update or revise your email address, password, email promotional preferences, shipping and billing addresses.

Can I opt-out of promotional emails?

Yes. Just click on "Account" and enter your current email address and password. You can then opt-out of promotional emails under "My Profile."

My Payments

What methods of payment do you accept?

We only accept credit card transactions under VISA, MasterCard, Discover, and American Express.

I have questions about my billing.

Questions regarding your charge account will be forwarded to our Customer Credit Department. Please use the Contact Us form and select the appropriate subject line from the drop down menu.

How do I report a billing error?

Questions regarding your charge account will be forwarded to our Customer Credit Department. Please use the Contact Us form and select the appropriate subject line from the drop down menu.

Shipping & Delivery

How are your shipping costs calculated?

We charge shipping by the weight of your order plus a processing fee. Shipping and processing fees are designed to compensate 123Print for its shipping costs and help offset the expenses related to receiving and processing orders, maintaining inventory and warehousing.

Which shipping methods do you use?

Our standard method is ground transportation via UPS, USPS, or other selected carriers. All shipment should arrive in 3-7 days after the placement of your order. There are a number of expedited shipping options: "3 Days Guaranteed"(1 production day, plus UPS second day air delivery), "2 Days Guaranteed"(1 production day, plus UPS next day air delivery) and "Next Day Guaranteed"(same day processing, plus UPS next day air delivery). The latter option requires such orders to be placed by 3:00pm EST.

What do you mean by "Fast Delivery?"

It's our mission to manufacture and ship by the next business day all orders received by 5:00pm EST. We ship via ground transportation unless noted on the product offer. You may select expedited shipping for even faster service.

Do you offer rush delivery service?

Yes. If the order is placed before 3:00pm EST (Monday through Friday), then you can select the "Next Day Guaranteed" option. We'll print your order and ship it the same day for overnight delivery.

Which countries other than the United States do you ship to?

Sorry, we only ship within the United States at this time.

Website Navigation and Related Subjects

Which browsers do you support?

123Print supports all browsers, e.g. Internet Explorer (all versions), Mozilla Firefox, Netscape, Opera, Safari, etc.

What is your privacy policy?

123Print wants to you to be fully aware of our business policies and practices. Please visit the privacy policy section of the website. If you have any questions or comments about this policy, please use the Contact Us Form and select subject line "Privacy Policy Question".

Is your site secure?

Yes, this site is secured by VeriSign®. VeriSign is the leading secure sockets layer (SSL) Certificate Authority enabling secure e-commerce and communications for Web sites, intranets, and extranets. It's the trusted mark of high assurance for Internet security and enables the strongest SSL encryption available to every site visitor.