FAQ

  • About Our Products
    • - Do your products come in different sizes?

      The best way to determine what size and formats are available for a product is to explore the Product Options menu. Click the “Size & Format” section to reveal all of the available dimensions.

    • - Do your products all print in full color?

      Yes. Whether it’s shades of grey or an entire rainbow, 123Print prints everything in full, gorgeous color!

    • - What paper stocks are available for me to choose from?

      Different products need different paper. Your paper stock choices will vary depending on what product you order. 123Print offers multiple options designed to help fit your aesthetic and budget needs. Throughout the site you'll find products available in our standard 14 pt stock (120 lb), textured linen stock, or recycled stock. Have fun and explore!

    • - Can I order more than the maximum quantity shown for purchase?

      We offer high-volume discounted pricing as well as a dedicated team of Customer Service members for large quantity orders. For more information, email info@123print.com.

    • - What is the difference between Gummed and Peel & Seal envelope closure?

      Gummed envelopes include a layer of adhesive along the envelope’s flap that must be moistened to create a seal. This is the most common type of envelope. Peel & Seal envelopes include a strip of latex adhesive on the envelope’s flap. Remove the protective seal, press your envelope closed and your envelopes are ready to go. Peel & Seal closure is a clean, time-saving feature.

    • - Can I order extra envelopes with my greeting cards?

      Extra envelopes come in handy if mistakes are made during addressing. When selecting your style of envelope from the Product Options, you will have the opportunity to add extra envelopes to your order. Extra envelopes are $.25/ea. If you need more than 500 extra envelopes, please contact a Customer Service team member.

  • Customizing A Product
    • - How do I place a reorder?

      Log into My Account where you will see your Order Status & History. Find the item and click the reorder button. You will need to review and approve your customization again before you can place it into your Shopping Cart. Be sure to check both front and back sides where applicable and review your Product Options to ensure you want the same quantity and paper stocks as before.

    • - Can I receive a proof or sample before I place my order?

      Printed samples are not available for all of our products. However, you can always click on the “View My Product Details” link in the Shopping Cart area to see the image of your item before printing. For items where free samples are available, you will see a “order a free sample” button on the product details page. You can order up to two free printed samples for most of our invitations and greeting cards. Our digitally printed samples can be fully customized, allowing you to see your unique personalization before placing your order. You are also able to select your preferred size and paper stock. Envelopes are not included with your samples. Most sample requests are delivered within 7 business days.

    • - Can I order blank items?

      The vast majority of our products can be ordered blank. Choose the button “Order Blank Inside” if shown or delete any unwanted design elements once you are inside our product editor. Some greeting cards feature a pre-printed verse or design that cannot be removed. There is no reduction in price for blank items.

    • - How can I add a photo, logo, or signature to my product?

      Within our product editor, you can choose to Upload Photo, Logo or Signature. You can choose to upload an existing file from your computer or upload an image from your smart phone. Choose the “Signature/Note” option for Stamps or Greeting cards and a popup with detailed instructions will appear. If you require assistance, click on the LIVE CHAT link and you will be instantly connected with one of our 123Print specialists.

    • - Can I change the verse on the inside of your greeting cards?

      Most of our greeting card products include a default message or verse on the card’s interior. You can choose to keep, edit or delete this design element in the product editor. If you see the option to “Order Blank Inside,” that will automatically remove any default, interior messaging. Be sure to browse our Verse Library for a complete list of pre-formatted, pre-designed verses for you to choose from or create your very own custom verse in the product editor area. The 123Print logo prints on the back of every card in small print.

  • Shipping & Returns
    • - How long will it take to get my order?

      The timeframe it takes to receive a customized product is a combination of production, printing and shipping. Production + Printing + Shipping = Timing

      Most of the 123Print paper products are produced in as little as 24 hours. There are a few products that can take up to 4 business days for production like presentation folders, banners, car magnets, yard signs and stamps. Shipping time can take 1-6 business days depending on your shipping address as well as your shipping method. This means you can usually expect your order to arrive in 2-10 business days. See more here.

    • - Where do you ship to and by what methods?

      We currently ship to US addresses including Alaska, Hawaii and Puerto Rico. Available ship methods are UPS Ground, UPS 3 day, UPS 2nd Day Air and UPS Next Day Air which may vary by product and shipping address location.

    • - What is your return policy?

      Our products come with a 100% satisfaction guarantee. If you are unhappy with your order for any reason, you may return it to the 123Print corporate office. We recommend using a shipping method that provides a tracking number for the return delivery. We will refund the full amount charged once we receive the returned items. You may return your order to: 123Print Returns, 12750 Merit Drive, Suite 900, Dallas, TX 75251.

  • Managing Your Account
  • Payment & Billing
    • - What is the "Credit" feature and how do I use it?

      An account credit can be added to your online account for a number of reasons, including a refund should you return an order or as part of a special offer associated with a promo code. Your available credit(s) and expiration dates will be shown under the "Account Credits" area in your My Account page. During checkout, click the Apply Credit link to deduct any available credit from your order total.

    • - Do you charge sales tax?

      Because of our business locations, sales tax will be collected on U.S.-based orders if shipped to addresses in Texas, Minnesota or Pennsylvania.

    • - What payment methods do you accept?

      We accept the following credit card types: American Express, Discover, Mastercard and VISA. We also accept Paypal.

    • - How can I send my tax ID or tax exempt paperwork?

      You can Upload, Email or fax your Tax Exempt Certificate to 888-634-4621. During checkout, include a note in the Special Instructions section to inform our Customer Service team of your tax exempt status; please include details on whether you have uploaded, emailed or faxed your paperwork. Your order will be placed on hold until we verify your tax exempt status. Once your certification has been verified, we will remove the tax from your order. Your credit card or corporate account is not charged at the time an order is placed but instead at the time it is shipped. Please keep in mind that registering as a tax exempt account may cause some delays in processing your order. Tax is only charged on orders shipped to Texas, Minnesota and Pennsylvania.

  • Technical Specs
    • - What type of file formats do you accept?

      To ensure proper print quality, any imagery you upload should be at a resolution of 300 dpi or more. If you are unsure about a file’s resolution, don’t worry. Our system will warn you if an image is too low resolution to safely use on your product. We accept the following file formats: jpg, jpeg, tif, tiff, pdf, png, gif, bmp, svg, eps and ai. We are unable to use Word Documents and PowerPoint files. If you need help with your artwork, click the LIVE CHAT button to chat with a 123Print specialist, call 800.877.5147 or email a Graphic Specialist at the following email address:info@123print.com.

    • - What if my image appears fuzzy or pixelated on the preview?

      The way your images appear within our editor and in your digital proof is how your product will print. If your image appears blurry or pixelated, that is an indication that the image you have uploaded needs to be a higher resolution. Our system will warn you if an image is too low resolution to safely use on your product. However, scaling an image can affect your image clarity. If you are concerned about print quality, click the LIVE CHAT button to chat with a 123Print specialist, contact one of our Graphic Specialists at artwork@123print.com or use the Special Instructions section to request that a designer review your artwork before your order is completed.

    • - I don’t have my artwork in a digital format; can I send it to you to be scanned?

      If you do not have your logo or artwork in a digital format, you can place your order, include a note in the Special Instructions section, and then mail your images to the 123Print corporate office. Your order will be placed on hold until we receive your items. We will then send you a digital proof via email for your review. Please include an order number and contact information with your artwork. Artwork can be mailed to: 123Print Graphics Department, 12750 Merit Drive, Suite 900, Dallas, TX 75251.

    • - I’m having difficulty with a promo code.

      To use a promotion code, type the code into the box under “Promo Code Or Account Credit” within checkout. Once applied, your order total will be instantly updated with the discounted amount. If you receive an error, please check the expiration dates before contacting our Customer Service team. Unless otherwise noted, promotional offers cannot be combined. We reserve the right to discontinue or modify these offers at any time without notice.

    • - What browsers and operating systems do you support?

      We support the following browsers: Chrome, Firefox, Internet Explorer 9+ and Safari. We support the following operating systems: Windows Vista, Windows 7-10 and Mac OS. Other browsers can be used; however, full functionality cannot be guaranteed. Click to download Google Chrome now.

    • - Is my shopping secure?

      123Print is committed to ensuring that your personal information is protected while you are on our site. Our company is registered with VeriSign, McAfee SECURE Site and the BBB Online – all industry leaders in protecting e-commerce shoppers on the web. We are also registered with Dun & Bradstreet. Our Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the Internet. These measures make it very unlikely that your credit card information will be compromised online. However, in the event of an unauthorized use of your credit card, notify your credit card provider or issuing bank in accordance with its reporting rules and procedures.

Contact Us


Call Us
800.877.5147
M-F 7am-6pm CST

Live Chat
M-F 7am-1am CST
Sat-Sun 9am-2am CST

Email
info@123print.com

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