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Help Center

Need Help?
Phone
800-877-5147
fax: 888-634-4621
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
Email
[email protected]
[email protected]
Live Chat
Mon–Fri 7am–6pm CST
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Can I Transfer an Account to Another Person?

Yes. If you need to transition an account to another person (for example, due to a job change or retirement), there are a couple of ways to handle it depending on your situation.

Option 1 (Recommended): Update the Account Information

The easiest way to transfer an account is for the current account holder to update the account details with the new user’s information.

  • Log in to the account
  • Go to Account Credentials
  • Update the User ID (email) and password
  • Review and update contact, billing, and shipping details as needed

This allows the new user to retain access to the account’s existing order history, saved projects, and preferences without needing to create a new account.

Option 2: Contact Customer Service

If the current account holder is unable to make the updates, our customer service team may be able to assist.

  • Provide as much account information as possible
  • We will review the request and guide you through available options

If You Do Not Have Access to the Account

If a new user is trying to gain access to an existing account (for example, if someone has left the company and login information is not available), you will need to contact customer service for assistance.

For security and privacy reasons:

  • We may require verification of account ownership
  • Access cannot always be granted without sufficient credentials
  • In some cases, creating a new account may be necessary

Important Note

We take customer privacy and account security seriously. Any request to transfer or access an account is carefully reviewed to protect account information.

If you have questions or need help updating an account, please contact our customer service team—we’re here to help.

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