Help Center
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About Our Products
- Can I Request a Custom Quote or Special Product?
- How to Order Envelopes Without Greeting Cards
- How to Order Greeting Cards Without Envelopes
- Understanding Paper Weights & Finishes
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- What is the minimum or maximum quantity of a product I can order?
- Do postcards come with envelopes?
- Can I order extra envelopes?
- Do you sell eCards?
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- I can’t find a card I ordered before. Is it still available?
- ▶ Account Settings
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Addressing & Mailing Services
- Can you address and mail my order for me?
- Can you format my addresses so they fit in your spreadsheet?
- Do I need to use your address template or can I use my own?
- Do you offer addressing and mailing services?
- Do you offer addressing services?
- How do I add addressing or mailing options to my order?
- How do I upload my address file?
- Is it possible to purchase extra envelopes?
- The product I'm looking at doesn't have the addressing service option. Why is that?
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Customizing Our Products
- Can I change the color or can I change the background color of this product?
- Can I remove the brand logo from my product?
- How do I add symbols or special characters in the editor?
- How do I type accented characters when personalizing my product?
- What special character commands can I use when personalizing my product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Will the printed product look exactly like the preview?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- Can I edit the text on a product?
- Can I order blank greeting cards?
- Can I see a proof of my customization before it is printed?
- Can you help me design my product?
- Can you recreate a product I already have?
- How can I add a photo, logo, or signature to my product?
- How can I customize my product?
- How do I place a reorder?
- Where can I find a list of verses or a verse library?
- Can I email you a logo, signature, or image to use in my card?
- ▶ Most Popular
- ▶ Payment & Billing
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Product Editor
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Download Your Design
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Verse and Messaging
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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Shipping & Production
- My order shows as shipped, but I never received it. What should I do?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Will my cards be shipped flat or folded?
- Can I contact the shipping department directly?
- Do you ship internationally?
- How can I track the shipping status of my order?
- How long will it take to get my order?
- I have a large volume high quantity order. Can I get assistance?
- Where will my order ship from?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- ▶ Technical Help
Need Help?
tel: 800-877-5147
fax: 888-634-4621
12750 Merit Drive Suite 900
Dallas, Texas 75229
How to Navigate Front, Back, and Other Available Views
Many products in Product Editor have more than one view. Common examples include Front, Back, and Envelope. Some products may also include inside panels, special sections, or product-specific view names.
How to switch views
- Look above the design preview for the available tabs.
- Select the tab you want to review.
- Wait for the design preview to refresh before making changes.
- Repeat for every available view before you finish your order.
What to expect
- Not every product has the same number of views.
- Some sections may be view-only and not editable.
- Some products may show a message when a section is printed as designed and cannot be personalized.
Helpful tip
Use the view tabs as a checklist. If a product has Front, Back, and Envelope, review all three before saving or adding the design to cart.
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