Help Center
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About Our Products
- Do your products come in different sizes?
- What is on the inside of your greeting cards?
- What is the difference between Peel & Seal and gummed envelope closure?
- Can I order extra envelopes?
- Do you sell eCards?
- Do postcards come with envelopes?
- How to Order Greeting Cards Without Envelopes
- How to Order Envelopes Without Greeting Cards
- I can’t find a card I ordered before. Is it still available?
- Understanding Paper Weights & Finishes
- What Does “Converted” Mean?
- What Does “Digital Press” Mean?
- Can I Request a Custom Quote or Special Product?
- What is the minimum or maximum quantity of a product I can order?
- ▶ Account Settings
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Addressing & Mailing Services
- How do I add addressing or mailing options to my order?
- The product I'm looking at doesn't have the addressing service option. Why is that?
- How do I upload my address file?
- Do I need to use your address template or can I use my own?
- Can you format my addresses so they fit in your spreadsheet?
- Do you offer addressing services?
- Can you address and mail my order for me?
- Will My Cards Be Inserted into the Envelopes?
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Customizing Our Products
- What Does the "Clear Canvas" Feature Do?
- Can I Order a Product Without Personalization?
- How do I edit an item already in my cart?
- What are the print processes used on our products?
- Why Am I Seeing “This Section Is Not Customizable”?
- How Do I Use the Eraser Tool to Edit an Image?
- How Do I Apply Filters to an Uploaded Image?
- How Do I Add Signatures to a Card?
- Can I Add Foil Personalization to my Card?
- Can I Make Changes When Reordering a Previous Item?
- What Is Design Review & Proof?
- Can I email you a logo, signature, or image to use in my card?
- Will the “Click Here to Enter Text” Message Print on My Product?
- Why is my preview showing white space around my logo or image? Can this be removed before printing?
- Can I Upload a Full Design for a Card?
- Will the printed product look exactly like the preview?
- Customizable versus Non‑Customizable Products
- How to add a QR Code to your Product
- Can I change the color or can I change the background color of this product?
- Can I order samples with envelopes and envelope imprinting?
- Do you offer envelope samples?
- How do I place a reorder?
- How can I customize my product?
- Can you help me design my product?
- Can you recreate a product I already have?
- Can I edit the text on a product?
- Where can I find a list of verses or a verse library?
- Can I order blank greeting cards?
- How can I add a photo, logo, or signature to my product?
- Can I see a proof of my customization before it is printed?
- Can I remove the brand logo from my product?
- What special character commands can I use when personalizing my product?
- How do I type accented characters when personalizing my product?
- How do I add symbols or special characters in the editor?
- ▶ Most Popular
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Payment & Billing
- What is an account credit and how do I use it?
- How can I send my tax exempt paperwork?
- Do you charge sales tax?
- Can I pay with a company check?
- Can you process a PayPal payment for me?
- Can I pay with multiple credit cards?
- When Is My Credit Card Charged?
- How Long Does a Refund Take for Canceled Orders?
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Product Editor
- How Do I Add or Change a Background on My Product?
- How to Use Product Editor
- How to Navigate Front, Back, and Other Available Views
- How to Add and Edit Text
- How to Change Fonts, Colors, and Messaging
- How to Upload, Crop, Rotate, and Replace Images
- How to Use the Artwork Library
- How to Use Templates and Clear the Canvas
- How to Use Create QR Code
- How to Use Size and Format Options
- How to Save Your Work and Return Later
- How to Download Your Design
- How to Review Your Design Before Adding It to Cart
- How Foil Options Work in Product Editor
- How Image Quality and Uploads Work
- Troubleshooting Common Product Editor Problems
- How to Change Text Colors and Editable Text Areas
- How to Change Background Colors and Color Blocks
- How to Use Grid, Ruler, Zoom, Pan, and Bleed Controls
- How to Use Advanced Text Tools
- How to Use Verse and Messaging
- How to Use Advanced Image Tools
- How Image Recoloring, Opacity, and Background Cleanup Work
- How to Remove White Space from Uploaded Artwork
- How to Order a Sample When Available
- How Add to Cart Checks Work
- How Missing Customization and Image Alerts Work
- How Proof Revisions and Approval Work
- How Envelope Addressing and Mailing Options Work
- ▶ Return Policy
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Shipping & Production
- How can I track the shipping status of my order?
- Do you ship internationally?
- How long will it take to get my order?
- Where will my order ship from?
- I have a large volume high quantity order. Can I get assistance?
- What shipping carriers do you use?
- Will I pay any additional costs after my order ships?
- Can I contact the shipping department directly?
- Will my cards be shipped flat or folded?
- How long do I have to make changes once my order is placed?
- Can I cancel an order that is already being printed?
- Can I Request a Delayed Shipment for My Order?
- Can I Drop Ship My Order to Multiple Addresses?
- Does Expedited Shipping Speed Up Printing?
- My order shows as shipped, but I never received it. What should I do?
- Where Do You Ship My Order From?
- ▶ Technical Help
Need Help?
Address
12750 Merit Drive Suite 900
Dallas, Texas 75229
12750 Merit Drive Suite 900
Dallas, Texas 75229
How do I place a reorder?
Yes—you can reorder a previous item from your Order History. Your earlier design opens in the product editor so you don't have to start over.
How to Place a Reorder
- Sign in to My Account.
- Go to Order History and find the item you'd like to reorder.
- Click Buy It Again. Your previous design opens in the product editor with your original customization.
- Review your design carefully, then click Add to Cart and check out.
Review Before You Add to Cart
Take a close look at your design before you add it to cart—especially when reordering from an older order.
- Customization: Check fonts, images, logos, placement, and ink colors
- Quantity: Confirm the quantity is what you need
- Product options: Review selections such as paper stock and size
Some options may have been retired or updated since your original order. When a selection is no longer available, our system may automatically substitute an updated option. Please confirm those choices still look right before you order.
Helpful Tips
- Sign in with the same email address you used for the original order so it appears in your Order History
- Need changes? Close the Add to Cart pop-up, update your design or options, then add to cart
If you need help, our customer service team is happy to assist.
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